Think
profitability
Increase speed and reduce errors in the processing of your customer files
For some time to come, artificial intelligence will not replace humans in certain complex tasks…
CODA, a tool to augment humans
CODA - optimizing
customer relations
To be profitable today, it’s no longer enough to be effective; you have to be efficient, i.e. complete tasks with minimum resources and maximum quality.
- CODA is the technological platform that streamlines the processing of files that require the handling of numerous documents and human intervention to verify data. When not everything can be automated, CODA is the tool that saves validating agents a great deal of time, and incredibly increases quality levels by virtually eliminating errors thanks to the automation of business rules.
- CODA is available in SaaS (Software as a Service) mode for use by your agents, or as a turnkey service provided by the Montreal-based multilingual team at Groupe Marketing International's (GMI), a SOC 2 Type 2-certified customer relations center.
- Developed by GMI and TechNuCom (Montreal-Angoulême-Brussels), CODA is based on the Belgian Odoo ERP package, and has no equivalent anywhere in the world. Interoperable thanks to an open API, CODA is not limited to any one industry or market, and meets the highest standards of data security.
CODA Applications par excellence
- Analyze grant applications requiring a series of documents
- Manage warranty programs requiring proof of accounting
- Process claims for reimbursement of expenses following an accident or claim
- Validate files requiring verification of licenses, certificates and other supporting documents
You need CODA if...
- You manage several hundred files a month
- You find this activity laborious and costly
- The volume of errors is too high
- You can't do without human resources to manage these files, as they have too many peculiarities to be 100% automated
What CODA can do for you...
A rigorous semi-automated process
Data validation at source to minimize employee workload
Full traceability of all human and software operations
Major gains in productivity, and therefore profitability
The companies behind Coda
Groupe Marketing International (GMI) is a new-generation multi-channel customer relationship center based in Montreal, Canada.
Since 1998, GMI has been helping companies accelerate their growth, thanks to a full range of outsourcing services (BPO).
TechNuCom is a technology integrator specializing in process automation, with operations in Quebec, France and Belgium.
TechNuCom is an official partner of Odoo ERP and Pipedrive CRM.
Groupe Marketing International (GMI) is a new-generation multi-channel customer relationship center based in Montreal, Canada.
Since 1998, GMI has been helping companies accelerate their growth, thanks to a full range of outsourcing services (BPO).
TechNuCom is a technology integrator specializing in process automation, with operations in Quebec, France and Belgium.
TechNuCom is an official partner of Odoo ERP and Pipedrive CRM.
CONTACT US
request [@] coda.support
CODA is SOC 2 Type 2 certified
CODA is SOC 2 Type 2 certified